Enquiries stopped arriving

Every enquiry sent from your site is saved in your console, even when the email about it does not reach you. So start there.

1. Look in Enquiries

They are there: your site is working and only the emails are stuck. Go to step 2.
None since you expected them: go to step 3.

2. The emails are not reaching you

Look in your spam or junk folder, and add notify@clinicwise.co to your contacts.
Add a second address, so one full inbox never hides an enquiry.

3. Nothing is reaching Enquiries

Open your site on your phone. If it does not open, press Report an urgent problem in Help.

While you wait. Your phone number stays on every page, and the Call button stays on phones, so patients can still reach you. Enquiries saved while emails were stuck stay in Enquiries. Nothing is lost.

Urgent problems. Report an urgent problem alerts us straight away. Use it only for a site that will not open or enquiries that stopped. For everything else, press Ask for help.

Still stuck? Press Ask for help in your console, or email support@clinicwise.co. Support hours: 9am to 6pm, Monday to Friday, except bank holidays.

Last checked by us: 24 September 2026.